History Is Important

History backup

“It’s the absolute worst.”

“Hands down. The worst.”

These are among the responses you’ll get from any of our customer service agents when you ask them what it’s like to get hear from someone who has lost their message history.

“Sometimes it’s really heartbreaking. People telling you about the last messages they had from a loved one – that held real, sentimental value for them – and they lost it.”

When you’re all about spreading good vibes – as something that’s purposefully ingrained into the company culture – it’s really difficult to swallow the fact that some users are just not experiencing the product the way it was meant to be experienced. Viber is a huge player in the lives of our users. Some use it to keep in touch with friends, some use it to contact their faraway loved ones, maintain long-distance relationships or to do business. Some use it for all of their communications simply because it’s free. Regardless of how any anyone uses it, what they are saying holds meaning to them and we absolutely recognize that.

The latest update to Viber for iOS and Android lets users manually back up their text message history to their cloud service (iCloud or Google Drive) and then restore it to the same phone number, even if it is being activated on a new device, as long as it’s the same operating system.

So if you have to uninstall Viber for any reason, or if you’re treating yourself to a new device, or if you just don’t want to chance losing your messages, you should never have to part with the messages you hold dear if you don’t want to. Back up your history, restore it when you need it – on Android and on iOS.

This update also includes a nod to GIF support. You can now send animated GIFs from your gallery and your friends will receive them in a continuous-loop autoplay. But the real-deal, good-stuff, don’t-miss it, juicy update with regards to GIFs is coming soon to Viber for Desktop – and it’s going to totally transform the way you chat on Viber!