By submitting your answers to this survey, you consent and allow Rakuten Viber and its subsidiaries to (i) process your personal data submitted in your response for Rakuten Viber’s internal analytical, research and service improvement purposes; (ii) record your responses, including, if applicable, audio, video, and any screen-sharing activity, during the survey or any subsequent discussions, for the purposes of capturing your feedback and experience related to Viber’s services, with video recordings from interviews or discussions retained for a period of two (2) years from the date of collection, after which they will be securely deleted; (iii) contact you via Rakuten Viber suggesting a further in-depth discussion to help Viber better analyze and improve our services, and use any information you provide as part of such communication for the above-mentioned purposes; and (iv) process your personal data for marketing purposes, including to personalize ads, offers and communications for you.
The basis for the processing of your personal data provided in the survey and/or in further discussions and communications with Rakuten Viber is your consent. By proceeding with the survey, and specifically by initiating any screen-sharing, you consent to the recording of your screen activity for the purposes described herein. You are advised to close any sensitive or private applications or documents before sharing your screen. You can always withdraw your consent. Withdrawing consent is not retroactive, meaning it does not affect any processing that occurred prior to your withdrawal. Any actions taken before you revoked consent will remain lawful.
We’ll use the information you provide in this survey to personalize ads, offers and communications based on your answers. This helps us improve your experience with more tailored recommendations and communications. You have the ability to opt out at all times (see how you can do it in “Your Choices” section).
You may always request to delete, access and correct your data. Please refer to our Privacy Policy for more information about the processing or your rights.
For users under the age of 18: I am the parent/legal representative of an applicant under the age of 18 and confirm the provision of their data and their participation in this survey.