Revenue Operations Manager
Description
Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.
We’re looking for a highly organized and impact-driven Operations & Process Manager to join our Business Messaging team.
In this role, you’ll be at the heart of our operations — ensuring that our Account Management team runs smoothly, efficiently, and at scale. You’ll take ownership of ongoing operational workflows while continuously improving processes, driving standardization, and enabling smarter ways of working across teams.
You’ll collaborate closely with Finance, Legal, Marketing, Account Management, and external partners to deliver seamless, compliant, and scalable operations.
Responsibilities
- Own and manage customers qualifications across all geographies, including regulated verticals in alignment with Legal
- Ensure operational excellence in reporting, billing coordination, rate updates, and marketing fee processes
- Manage process of accounts transfers and operational communications, working cross-functionally to ensure smooth execution
- Identify inefficiencies and drive automation and process improvements
- Create structure, clarity, and consistency across Business Messages stakeholders
Requirements
- 3+ years of experience in Revenue / sales operations, Process Management, or a similar role in a global tech environment – a must.
- Degree in Industrial Engineering & Mgmnt. / Business Administration / Economics
- Proven experience in working with CRM platforms, and process excel reports
- English – high level verbal and writing – a must
- Strong process mindset with the ability to turn complexity into structured workflows
- Problem solving ability and mind set.
- High attention to detail with a hands-on, ownership-driven approach. Accuracy, consistency, thoroughness.
- Experience working cross-functionally with Business and Finance / Legal
- Excellent interpersonal communication skills and the ability to drive alignment across teams
About
At Rakuten Viber, we connect people–no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That’s why we dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services
