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Product Strategy & Operations Manager

Product, London, UK (hybrid), April 11 2024


At Viber, we connect people–no matter who they are or where they are from. We dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses, and celebrities. Viber is a super-app and an all-in-one platform for everything communications-based, with many different business and financial services, including payment solutions for users to make transfers, purchases, and much more!

We’re looking for a highly experienced Product Strategy and Operations Manager to join us. As a Product Strategy and Operations Manager, you will provide strategic guidance to senior leadership on product strategy and drive decision-making across cross-functional teams to achieve business objectives. Establish and implement processes for product release planning, alignment with long-term goals, and tracking product metrics to inform strategy and optimize business outcomes.


  • Advise senior leadership on product strategy, including market and competitive analysis, to maximize growth and value
  • Influence and drive decision-making with leadership and cross-functional teams, including Product, Analytics, Marketing, Partnerships, etc. to achieve business goals
  • Establish and drive product release planning GTM release readiness processes, including standard roadmaps. Drive clarity in planning and visibility of product plans and priorities across the organization 
  • Drive alignment and product planning processes that map to long-term plans. Establish monthly/quarterly reviews ensuring alignment to strategic objectives and transparency 
  • Track and analyze product metrics and benchmark against competitors to inform product strategy and drive business outcomes 
  • Own recommendations on pricing, strategic partnerships that optimize the value of product portfolio and capture market opportunities
  • Establish best practices and ways of working for product organization and its interaction with cross-functional teams
  • Partner with Product Directors and HR to facilitate training opportunities for PMs
  • Create and scale processes to ensure operational excellence


  • Minimum of 4 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams
  • Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases
  • Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements
  • • Ability to empathize with user problems, understanding pain points and needs to shape product decisions effectively
  • • Strong multitasking skills with the ability to manage multiple priorities simultaneously
  • • Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done
  • • Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills


At Rakuten Viber, we connect people–no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That’s why we dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services