Customer Support Agent
Viber is one of the most popular apps in the world, and the most downloaded app to have come out of the start-up nation. Working at Viber is a unique opportunity to influence hundreds of millions of people using our messaging app.
We’re looking for a highly motivated Customer Support Agent to join the Viber Support team!
The Support Team plays a key role in Viber’s operations by handling all communication between our customers, partners, and the various teams within the company to ensure high-quality service.
As a Customer support agent, you will become an expert in one of our leading products and together with additional team members, you will interact with our customers and partners to support and resolve their reported inquiries and technical issues.
*We’re implementing a hybrid work model 🙂
- Provide tier 2 support to Viber VoIP telco partners
- Investigate and resolve technical issues reported by partners
- Work together with tier 1 support agents to handle escalated cases and provide resolution
- Escalate reported issues to internal technical teams
- 1-2 years experience in technical support or a NOC department
- Fluent English – Speaking and writing
- Strong interpersonal skills and an ability to work in a team to meet personal and team goals
- Proven data skills and work experience with monitoring tools such as DataDog, Solarwinds, or similar.
- Technical knowledge in networking or IP telephony fields
- SIP/SMPP/SS7 basic knowledge