Customer Support Agent (Ukrainian Speaking)
Description
Viber Support Agent will be responsible for keeping Viber users happy and loyal by providing efficient responses to the worldwide Viber community queries.
Responsibilities
- Provide fast and professional off-line (Email, live-chat) response to users issues
- Maintain a high level of users satisfaction
- Investigate the problematic issues reported by users: collect relevant information, analyze and document it in internal articles
- Identify and report on trends, repeated issues and urgent bugs.
Requirements
- A problem solver with an innate sense of curiosity and passion about helping people
- Proficient in English and Ukrainian at either native or professional level
- Enthusiastic smartphone user (Active Viber user – a major advantage)
- Microsoft or Mac OS’s savvy
- Willingness to participate in a 24/7 rotating roster which predominately includes after-hours shift
- Attention to details
- Team player
- Experience in customer support or customer service will be a plus.
Full time job. We’re working in hybrid mode (from home and the office).
About
At Rakuten Viber, we connect people–no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That’s why we dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services
