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B2B Marketing Operations Coordinator

Marketing, London, UK (hybrid)

Description

We are seeking a highly organized Operations Coordinator to provide critical support across our B2B Marketing ecosystem. This role is divided into two core pillars: Content Operations (40%), where you will manage the day-to-day health of our internal marketing hub, and Logistics Support (60%), where you will assist lead stakeholders in the seamless execution of global external conferences and internal brand events.

This is an early-career role designed for a professional with 1–3 years of experience who has a foundational understanding of corporate environments and thrives on process-driven execution.

Responsibilities

Key Responsibilities

1. Content Operations (40%)

  • Content Management: Manage the daily upkeep, categorization, and functionality of our internal marketing platform and asset library.
  • Content Lifecycle: Conduct routine audits to archive outdated materials and coordinate with content owners to refresh assets.
  • Asset & Presentation Support: Upload and tag new marketing materials for high searchability, and perform light edits/updates to presentation decks.

2. Event & Logistics Support (60%)

  • Event Coordination: Provide end-to-end operational and administrative support for both major external industry conferences and internal brand events.
  • Attendee & Data Management: Manage event registrations, attendee lists, and communication flows to ensure a seamless experience.
  • Vendor & Agency Liaison: Act as the primary administrative point of contact for external event agencies, ensuring briefs and timelines are met.
  • Vendor Onboarding: Facilitate the vendor setup and registration process within our procurement platform.
  • Budget Tracking: Assist with basic financial tracking, verifying vendor invoices against project budgets to ensure on-time payments.
  • Project Documentation: Maintain the global events calendar, tracking deadlines, project statuses, and budget approvals in real time.

Requirements

  • Experience: 2+ years in a corporate or agency environment (ideally within Marketing, Operations, or Admin).
  • Project Management: Proven ability to manage multiple workstreams, handle tight deadlines, and communicate professionally with internal stakeholders and external vendors.
  • Data & Spreadsheets: Strong skills in Excel/Google Sheets
  • Communication: Clear, professional written and verbal communication skills for cross-functional collaboration.
  • Adaptability: The ability to pivot smoothly between analytical, detail-oriented tasks and fast-paced, execution-driven project deadlines.

About

At Rakuten Viber, we connect people–no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That’s why we dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services