FAQ

  • What is Viber and why should I use it?

    Viber is a mobile application that allows you to make phone calls and send text messages to all other Viber users for free! Viber is available over WiFi or 3G. Our sound quality is much better than a regular call. Once you and your friends install Viber, you can use it to talk and message as much as you want. Talk, message, and talk and message some more - for free!* You can also call any number that doesn't have Viber at low rates using ViberOut.

    * When you use Viber on a 3G network you may be charged by your carrier
  • What is ViberOut?

    ViberOut lets Viber users from all over the world make calls at low rates from smartphones to landlines or mobile numbers, even when they are not Viber numbers. ViberOut is currently available on iPhone and Android devices, with support for other platforms coming soon.

  • Does it cost anything to use Viber?

    Viber to Viber messages and calls are completely free.* You can also call any number that doesn't have Viber at low rates using ViberOut.

    * When you use Viber on a 3G network you may be charged by your carrier
  • Does Viber works on my phone?

    Viber works on most Android, iPhone, Blackberry, Windows Phone, Nokia and Bada devices. Viber is also available for Mac and Windows.

  • How do I get started with Viber?

    You don't have to register! You know your phone number and so do your friends. Viber uses your phone number as your "identity" and lets you make free Viber phone calls to any of your friends who have Viber - using THEIR phone number. Once you've downloaded Viber, you will receive an access code via SMS or callback to activate Viber. The access code ensures that you are the real owner of the cellphone number you have registered and prevents others from obtaining your access code and placing calls with your caller ID. You can make calls and send texts via WiFi, as well as via 3G.

  • Can I use Viber to make international calls?

    Yes, it doesn't matter whether you and your friends are on the same network or even in a completely different country, you can talk and text as much as you want! Just make sure your friends have Viber.

  • Does Viber include advertisements?

    No, Viber doesn't contain any annoying ads.

  • How do I get ViberOut?

    Go to account.Viber.com.

  • What is ViberOut credit?

    ViberOut credit lets you call non-Viber mobile numbers and landline numbers at low rates. To buy ViberOut credit click here.

  • How can I pay for credits?

    Viber accepts Visa, MasterCard, American Express, and Paypal. Other alternative payment methods may be accepted depending on your location. All payments are processed through WorldPay and are completely secure.You can also buy credits using the in-app purchase option on your mobile device.

  • What is Auto Top-Up?

    Auto Top-Up automatically recharges your account with ViberOut credit when your balance falls below $2 so that you never run out of credit.

  • If you have questions or feedback, feel free to contact us at support@viber.com, or visit http://support.viber.com/.