Technical Content Writer
Description
We’re looking for a highly organized and motivated technical content writer to join our Support team.
With your finger always on the Viber pulse, you’ll quickly become an expert on all of our features. Your days will be spent learning about new features, collaborating with team members, and writing, writing, writing!
To succeed in this job, you must be inquisitive, a go-getter, and love to help people.
*Only applicants with a writing portfolio will be considered
Responsibilities
- Work with Product Managers, QA Engineers, and the Localization team to research, write, and publish new Support articles
- Use a variety of tools to improve and update current Support articles
- Collaborate with team leads to create internal Support material, including editing Support processes, writing auto-responses, and developing training materials
- Show initiative and find ways to improve current processes
Requirements
- A portfolio of published work (long-form articles written for the web)
- Native-level English
- 2+ years of writing experience
- Ability to understand complex technical concepts and explain them clearly
- Excellent verbal and written communication skills
- Ability to prioritize and self-manage multiple projects
- Eye for detail and excellent organizational skills
- Technologically savvy
- Team player and a people person
Advantages
- A Viber user
- Ability to speak and read Russian
- Working knowledge of Google Analytics
- Experience with Zendesk Help Center software
About
At Rakuten Viber, we connect people–no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That’s why we dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services
