Advertising Account Coordinator

Description

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.

Viber is looking for an Account Executive to join the Advertising Account Management team, supporting our growing client portfolio in the CEE region. The role offers a unique hybrid experience, blending essential operational and administrative support with direct client interaction and account management responsibilities. We are looking for a proactive and detail-oriented individual eager to develop their skills across all aspects of account management, with a keen focus on ensuring campaign efficiency and client satisfaction. 

Responsibilities

Campaign Operations & Support:

• Hands-on operational support for in-app advertising campaigns, including basic setup, monitoring, and QA across the different stages of the activation process.
• Generate and compile accurate campaign performance data, including screenshots and key metrics, for internal and external reporting.
• Assist in the preparation and formatting of media plans, budget trackers, and campaign proposals.

Client & Account Management:

• Support Account Managers in their day-to-day and collaborate with internal teams (Sales, Ad Ops, Operations), learning best practices in client communication and strategy.
• Manage a portfolio of small to mid-sized clients, meeting campaign needs and fostering strong relationships.
• Assist in translating client briefs and objectives into clear internal project requirements.
• Present basic campaign performance updates, insights, and recommendations to clients.

Administrative & Project Coordination:

• Manage project timelines, track campaign progress, and ensure all necessary documentation and client materials are organized and up-to-date.
• Assist with financial administration, including budget tracking, invoicing, and ensuring billing accuracy.
• Utilize internal systems and tools for client management, project tracking, and reporting.

Requirements

• A strong interest in digital advertising, marketing trends, and media platforms. Prior experience in digital marketing or the ad tech industry is a plus.
• Bachelor’s degree in Marketing, Advertising, Business, Communications, or a related field 
• Fluent English is a must. Other languages – advantage. 
• Excellent written and verbal communication skills. Strong presentation skills are required. 
• Proficient in Microsoft Office Suite or Google Workspace. Experience using common business tools and CRM systems is a plus. Experience with ad serving platforms (e.g. Google Ad Manager) is a strong advantage. 
• Exceptional attention to detail, a methodical approach to tasks, and comfort working with data and numbers. Ability to analyze results, identify, and explain basic variances from targets.
• Ability to organize tasks, manage priorities, and meet deadlines in a fast-paced environment. 
• A resourceful, proactive and versatile mindset. Must be self-motivated and a team-player. Capable of working independently but also able to change gears quickly to work collaboratively in ensuring client success.
• Willingness to travel occasionally and work within a global team environment.