Account Manager

Sales, Tbilisi, Georgia (hybrid), July 1 2025

Description

Viber is one of the most popular apps in the world and the most downloaded app to come out of the start-up nation. Working at Viber provides a unique opportunity to influence hundreds of millions of people using our messaging app.

Viber is looking for an Account Manager to join our Telecom Services team. The role focuses on selling Viber’s Voice & SMS products to industry players such as MNOs, MVNOs, International Telecom Carriers, and others.

Responsibilities

Developing new business opportunities by engaging with relevant market players in different regions
Maintaining relationships and up-selling to Viber’s existing partners
Creating and maintaining valuable wholesale traffic swap deals
Creating new opportunities in the Voice market in terms of attractive rates/deals within your account portfolio
Acting as the point of contact between the customer and Viber for the entire sales cycle
Monitoring the performance of your account with respect to quality and costs to meet the company’s targets and objectives
Increasing revenue and margin levels of your accounts as determined by management
Working closely with Finance, Legal, Routing, and Technical teams
Providing support to other departments on different aspects such as business information, financial details, support tickets, etc.

Requirements

At least 2 years of professional experience within the Voice and / or SMS markets (big advantage for having experience on both markets)
Telecom Wholesale experience in Voice and / or SMS: exchanging traffic between carriers, finding opportunities, creating swap deals for revenue and margin
In-depth knowledge of the Voice and / or SMS market, including market rates, market conduct, and general procedures
Strong negotiation skills – Commercial-minded understanding of the business through analytics
Great communication skills; communicating effectively at every level
Excellent analytical skills and excellent knowledge of Microsoft Excel
Team player, target-driven, task-oriented, self-motivated, and works well under pressure.
Fluent in English, other languages – advantage

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About

At Rakuten Viber, we connect people–no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That’s why we dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services