Come work with us!

Technical Support Specialist (Arabic Speaker)

Customer Support, Tel Aviv, Israel, November 4 2018

Viber is one of the most popular apps in the world, and the most downloaded app to have come out of the start-up nation. Working with Viber is a unique opportunity to influence the hundreds of millions of people using our messaging app.

Job description:
We’re looking for a Technical Support Specialist with a passion to help other people by ensuring good user experience. This individual is constantly looking for solutions to problems, has the ability to troubleshoot the problems, analyze large amounts of data and identify trends and issues. The ideal candidate is interested in improving our customers’ experience and wants to make a positive impact in the team.
This is a great opportunity to join a young and energetic team at an exceptional Israeli high-tech company!

• Provide fast and professional responses to users’ issues over email
• Walk users through a step-by-step process to investigate and resolve issues
• Maintain a high level of user satisfaction
• Identify and report trends, repeated issues and urgent bugs
• Stay up-to-date with new features and options added to the product

• Arabic native speaker
• Professional level of written English
• Tech savvy and an enthusiastic smartphone user
• A problem solver with an innate sense of curiosity and passionate about helping people
• Great personal and communication skills
• Technical background or mobile app technical background- Advantage
• Experience as a customer support representative- Advantage
• An active Viber 😊

About

At Rakuten Viber, we connect people–no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That’s why we dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services.