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Support Agent

Product, TLV, Israel, January 16 2020

Description

Viber is the messaging app of choice for over 1 billion registered users around the world. Our mission is to connect people freely and securely, no matter who they are or where they are from. To become a powerful and impactful communication tool for people, we need to have exceptional team members who will take this mission into reality, and make Viber easy, simple and meaningful.  

Responsibilities

  • Answer Viber users’ questions via email and chat (no calls) to provide troubleshooting & how-to’s.
  • Receive reports about technical issues and define them in a detailed, technical manner.
  • Strive to turn each query into a positive experience, to increase our users’ engagement & satisfaction.
  • Connect with every team in the company to acquire knowledge and provide it to users, while documenting it in the support team knowledgebase.

Requirements

  • Enthusiastic smartphone user.
  • Extremely technical and inquisitive about apps, smartphones & gadgets.
  • Flawless, native-level English.
  • Attentive to the smallest details.
  • People person, one that enjoys helping others.
  • Available to work 4-5 shifts a week, primarily evening shifts (including weekends & nights, students accommodated!).

About

At Rakuten Viber, we connect people–no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That’s why we dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services.