Viber is the messaging app of choice for over 1 billion registered users around the world. Our mission is to connect people freely and securely, no matter who they are or where they are from. To become a powerful and impactful communication tool for people, we need to have exceptional team members who will take this mission into reality, and make Viber easy, simple and meaningful.
- Answer Viber users’ questions via email and chat (no calls) to provide troubleshooting & how-to’s.
- Receive reports about technical issues and define them in a detailed, technical manner.
- Strive to turn each query into a positive experience, to increase our users’ engagement & satisfaction.
- Connect with every team in the company to acquire knowledge and provide it to users, while documenting it in the support team knowledgebase.
- Enthusiastic smartphone user.
- Extremely technical and inquisitive about apps, smartphones & gadgets.
- Flawless, native-level English.
- Attentive to the smallest details.
- People person, one that enjoys helping others.
- Available to work 4-5 shifts a week, primarily evening shifts (including weekends & nights, students accommodated!).